Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us

You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Pasadena Humane directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.

No refunds are provided on licenses purchased regardless of circumstances.

Pasadena Humane provides licensing services for the following areas: the City of Arcadia, Bradbury, La Cañada Flintridge, Monrovia, Pasadena, San Marino, Sierra Madre, South Pasadena

As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.

You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

Pasadena Humane does not offer any special rates for veterans. Please call (626) 792-7151 ext. 115 or email licensing@pasadenahumane.org directly to discuss.

The fine for failing to license a pet is $100.

Please visit Pasadena Humane in person if you are qualifying for this rate for the first time. They are located at 361 S Raymond Ave Pasadena CA 91105. Once the team there verifies your designation you will be able to renew online in future years.

For all online orders a processing fee is applied on license purchases at a rate of 2.9% + $0.30 per transaction.

Please visit Pasadena Humane in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by Pasadena Humane, you will be eligible to receive the new discounted rate. Otherwise, you can visit Pasadena Humane in person at 361 S Raymond Ave Pasadena CA 91105 and show proof of spay/neuter there.

If you received a tag in person at an event, you will need to activate your pre-coded DocuPet Tag to ensure your pet is covered under DocuPet’s 24/7 HomeSafe™ lost pet service. For more information on how to activate your pet's pre-coded tag and license your pet, go to: https://docupetinc.zendesk.com/hc/en-us/articles/4403827951003-Activating-Tag-Through-Online-Account

Please note, that if you received the pre-coded tag when purchasing a license in person, your licensing details will be automatically added to your account once the records have been submitted from your local veterinarian clinic. Records are usually received and processed within 45 to 60 days.

Please visit in person at Pasadena Humane located at 361 S Raymond Ave Pasadena CA 91105 and they will be able to assist you.

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

In order to activate your online account, you will need your access code and ZIP code. You may also activate your account with your pet's name, their existing tag number, your ZIP code and phone number. Your access code can be found on almost all communications sent to you from DocuPet, including your mailed renewal letter and printed receipt. 

Please get in touch with Pasadena Humane at (626) 792-7151 ext. 115.

You will need to complete the required paperwork and visit Pasadena Humane in person to qualify for rabies exemption.

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.

If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:

• The document provided is the right type of proof required.
• Pet and pet owner account data matches your own.
• The document is clear and legible.

Documentation uploaded via the online system is reviewed within two business days.

A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.