the City of Sierra Madre

DocuPet is the official pet licensing partner for the City of Sierra Madre

Get Yours

Why Docupet

Why License?

With DocuPet, your pet’s license is much more than just a tag. It’s their ticket home, their customized (and cute!) emblem, and a link to their personal digital record. It’s also your way of doing good - not just for your pet, but for the pets in need in your community.

Dog licenses are mandatory in the City of Sierra Madre. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe.

Since licensing your dogs is a requirement, our goal is to make this process quick, simple, and valuable. Check out the ways you can license your pet below and feel good knowing that licensing revenue funds important initiatives helping to improve your community. To further support these efforts, DocuPet will always donate 20% of designer tag and product sales to our local Safe&Happy Fund partner in the City of Sierra Madre, Pasadena Humane.

How to License

  • Online
  • In-person
  • Mail
  • Phone

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload photos, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card and your package will be shipped out next business day. Each year, you just need to log in to your existing account and renew - it’s super easy!

License Now

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

Pasadena Humane: 361 S. Raymond Ave., Pasadena, CA 91105

If prepared, you may opt to drop off an offline form at the below location. Be sure to include your proof of rabies!

Sierra Madre City Hall: 232 W Sierra Madre Blvd, Sierra Madre, CA 91024

Download Registration Form

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.

Download Registration Form

If you’re having trouble licensing online and need to get your registration processed in a hurry, you can call Pasadena Humane at (626) 792-7151 ext. 115 who may be able to process your pet license over the phone.

Note that we can only accept credit cards and Visa/Mastercard debit as payment. Please note that you will need to have a valid rabies expiration date already on file to purchase your license over the phone.

License Fees

Pet licenses are required for all dogs living in Sierra Madre. They must be renewed every year prior to the expiration date. Licenses expire exactly 365 days from the start date of the license. You will receive reminders from us about upcoming license expirations via mail, phone, and email.

Fee Senior's Fee (60+)
Unaltered Dog $48.00 $31.00
Spayed/Neutered Dog $30.00 $15.00
Unaltered Dog
Fee $48.00
Senior's Fee (60+) $31.00
Spayed/Neutered Dog
Fee $30.00
Senior's Fee (60+) $15.00

Licenses are required for all dogs over four months of age.

Residents in the City of Sierra Madre are allowed to own a maximum of three dogs.

A replacement City of Sierra Madre tag is available upon request.

A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.

A spay/neuter certificate is required to qualify for the discounted rate.

When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.

Pet owners must be 60 or older to qualify for senior citizen rates.

DocuPet Benefits

Found a lost pet?

If the pet is wearing a DocuPet tag, visit our site or their unique web address on the back of the tag, enter the code found on the pet's tag, and gain access to the contact information that pet’s owner has chosen to provide. You may also call our 24/7 dispatch staff at 1-877-239-6072

Is your pet lost?

Don't panic! We're here to help! Log in to your profile and report your pet lost by clicking on their name and then using the "Report Lost" button. Our dedicated staff is immediately alerted and an email will go out with your pet's information to registered members in your community. Log in Now

Account not yet activated? Call us at 1-877-239-6072

What is HomeSafe™?

The HomeSafe™ Lost Pet Service features an online tool that ties your pet's unique tag code to their online profile. This means that if anyone finds your pet, they can easily report them found through our site, and immediately get access to the contact information you have chosen to provide.

Our Found Pet report makes it easy for people to help your pet get home safe. We also have a dedicated dispatch staff that works around the clock, answering phone calls and working with members of the community to help get lost pets home safe.

Frequently Asked Questions

PROGRAM AND PARTNERSHIP

You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Pasadena Humane directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.

LICENSING OPTIONS, DATES, AND LOCATIONS

No refunds are provided on licenses purchased regardless of circumstances.

Pasadena Humane provides licensing services for the following areas: the City of Arcadia, Bradbury, La Cañada Flintridge, Monrovia, Pasadena, San Marino, Sierra Madre, South Pasadena

As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.

You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

FEES AND FINES

Pasadena Humane does not offer any special rates for veterans. Please call (626) 792-7151 ext. 115 or email licensing@pasadenahumane.org directly to discuss.

The fine for failing to license a pet is $100.

Please visit Pasadena Humane in person if you are qualifying for this rate for the first time. They are located at 361 S Raymond Ave Pasadena CA 91105. Once the team there verifies your designation you will be able to renew online in future years.

For all online orders a processing fee is applied on license purchases at a rate of 2.9% + $0.30 per transaction.

Please visit Pasadena Humane in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by Pasadena Humane, you will be eligible to receive the new discounted rate. Otherwise, you can visit Pasadena Humane in person at 361 S Raymond Ave Pasadena CA 91105 and show proof of spay/neuter there.

TAGS

If you received a tag in person at an event, you will need to activate your pre-coded DocuPet Tag to ensure your pet is covered under DocuPet’s 24/7 HomeSafe™ lost pet service. For more information on how to activate your pet's pre-coded tag and license your pet, go to: https://docupetinc.zendesk.com/hc/en-us/articles/4403827951003-Activating-Tag-Through-Online-Account


Please note, that if you received the pre-coded tag when purchasing a license in person, your licensing details will be automatically added to your account once the records have been submitted from your local veterinarian clinic. Records are usually received and processed within 45 to 60 days.

Please visit in person at Pasadena Humane located at 361 S Raymond Ave Pasadena CA 91105 and they will be able to assist you.

ACCOUNT UPDATES

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

In order to activate your online account, you will need your access code and ZIP code. You may also activate your account with your pet's name, their existing tag number, your ZIP code and phone number. Your access code can be found on almost all communications sent to you from DocuPet, including your mailed renewal letter and printed receipt. 

CITY INFORMATION AND CITY ORDINANCES

Please get in touch with Pasadena Humane at (626) 792-7151 ext. 115.

DOCUMENT SUBMISSION

You will need to complete the required paperwork and visit Pasadena Humane in person to qualify for rabies exemption.

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.

If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:

  • The document provided is the right type of proof required.
  • Pet and pet owner account data matches your own.
  • The document is clear and legible.

Documentation uploaded via the online system is reviewed within two business days.

A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.